PRINCIPLES OF CUSTOMER SERVICE
This qualification aims to provide employees with the underpinning knowledge that is required to work in a range of different environments within a customer service role. The objectives are to enhance their ability in carrying out customer service tasks, such as how to manage information and support events, plus how to apply their knowledge in a variety of industries and job roles.
  • ALL LEARNING WILL TAKE PLACE ONLINE
  • YOU CAN CHOOSE YOUR OWN SPEED
  • WE RECOMMEND AN AVERAGE OF 3 HOURS PER WEEK OVER 6 to 12 WEEKS

*TO BE ELIGIBLE, YOU MUST BE:
AGED 19+ (ON 31/08/2019)
HAVE LIVED IN EU FOR 3+ YEARS
NOT ENROLLED ONTO AN APPRENTICESHIP OR ANY OTHER GOVERNMENT FUNDED TRAINING

SUITABLE FOR:
ALL EMPLOYEES INC. MANAGEMENT VOLUNTEERS
UNEMPLOYED
CHOOSE ANY AREA OF STUDY
DOES NOT HAVE TO BE WORK-RELATED

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